Help Desk Services
essextec allows you to out-task without losing control. Through our web technologies you have greater control over service delivery and cost of delivery than ever before! Our LIVE AGENT capability spans the world and is available in multiple languages, in unique service levels and operating hours. Your organization has the power to determine whether a full out-tasking model is best or a hybrid model suits your needs. With guaranteed resolutions rates, rapid setup and full tier 2,3 management, we deliver much greater I.T. value than other Tier 1 outsourcing organizations. You also have the power to control how many calls and what type of calls go offshore vs. near shore. This approach balances risk with reward; fine tuning the ratios over time maximizes your ROI!
Our remote call center support provides end-to-end outsourcing services dedicated to helping companies contain and reduce support costs. Our solutions offer world-class customer support 24 hours a day, 7 days a week, 365 days a year for:
- Custom, proprietary, and legacy applications
- Multi-vendor hardware, software, and network operating systems
- LAN & WAN environments
- Desktop through enterprise systems
- Network and server monitoring
- A solution can be customized to meet your specific requests, including:
- Dedicated 800 number
- Email/Chat/CallMeBack Support
- Voice over IP (webcall)
essextec offers multiple state-of-the-art call centers --onshore, nearshore, and offshore, located throughout the US, Canada and Europe. These facilities manage and staff client helpdesks while providing hardware and software support. All operations are part of one "virtual" center that enables us to offer clients superior availability through redundant operations. We have the solutions to meet your current requirements along with the ability to expand as your needs change.